AUSTELL, Ga. — UnitedHealthcare is betting $65 million that it can profit by making primary care more attractive.
With little fanfare, the nation’s largest health insurer launched an independent subsidiary in January that offers unlimited free doctor visits and 24/7 access by phone. Every member gets a personal health coach to nudge them toward their goals, such as losing weight or exercising more. Mental health counseling is also provided, as are yoga and cooking classes, and acupuncture. Services are delivered in stylish clinics with hardwood floors and faux fireplaces in their lobbies.